Refund Policy
Returns Made Easy:
We are currently offering FREE RETURNS within Canada!
If you are not satisfied with your online order, here's how to get a refund:
Simply email us with your order number and the reason for your return, and we will email you a return label.
- Email your return request to retail@sfu.ca
- Indicate "Return Request: Order #XXXX" in the subject line
- You will receive a return shipping label
- Make sure to include the original packing slip inside your return package
- Follow the instructions listed on the return label and send it via your nearest post office
- Once your package has been received, we will process your refund
The SFU Spirit Shop will accept returned merchandise as long as Canada Post or your preferred courier receives the package within 10 business days from when the package was delivered.
Please note the following conditions:
-
Lab supplies, including molecular kits, are final sale
- Calculators are final sale
- Clearance and Sale items are final sale
-
Clothes must be unworn and unwashed, with manufacturer labels intact
-
Damaged items will not be accepted and will be returned to the customer (additional shipping charges may apply)
Invalid password
Enter